FAQs

What types of products do you offer?

We offer a curated selection of luxurious candles and kitchen essentials designed to enhance everyday experiences. Our products aim to elevate ambiance and comfort while promoting a healthier lifestyle.

How do your candles contribute to a healthier lifestyle?

Our candles are crafted from high-quality, non-toxic materials that minimize harmful emissions. By using natural waxes and essential oils, we ensure that our candles provide enchanting scents without compromising indoor air quality.

What kitchen essentials do you provide?

Our kitchen essentials include a variety of tools and gadgets that facilitate convenient cooking solutions. These products are designed to simplify meal preparation and enhance the overall cooking experience for families.

Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How long does it take to process a return?

Once we receive and inspect your return, we will notify you regarding the approval status. If approved, refunds are processed within 10 business days. However, please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific product, please contact us.

What should I do if my item arrives damaged?

We recommend inspecting your order upon reception. If you find that the item is defective or damaged, please contact us immediately so we can evaluate the issue and provide a resolution.

Do you offer exchanges?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item you desire.

Is there a cooling-off period for EU customers?

Yes, customers in the European Union have a 14-day cooling-off period during which they can cancel or return their order for any reason. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.